COMPLAINTS PROCEDURE
Linda Witchell trading as Awaken the Change
Version 1.0
Last Reviewed: June 2026
Next Review: June 2027
My Commitment
I am committed to providing a professional, ethical and supportive service. Most concerns can be resolved quickly through open and honest communication.
If you are unhappy with any aspect of the service you receive, I encourage you to discuss your concerns with me first. This gives us the opportunity to clarify misunderstandings and work towards a satisfactory resolution.
How to Raise a Concern
Concerns should be raised as soon as possible by email, telephone or in writing.
I will normally acknowledge your complaint within 5 working days and aim to provide a full response within 30 days.
Where appropriate, I may invite you to discuss the matter further so that I can fully understand your concerns.
Formal Complaints
If a concern cannot be resolved informally, you may make a formal complaint in writing.
Please include:
- Your name and contact details
- A clear description of your complaint
- Relevant dates or information
- Details of the outcome you are seeking
I will investigate the complaint fairly and objectively and provide a written response.
Professional Bodies
If you remain dissatisfied after my response, you may contact the relevant professional body with which I am registered.
These may include:
- National Counselling and Psychotherapy Society (NCPS)
- National Hypnotherapy Society
- Complementary and Natural Healthcare Council (CNHC)
- General Hypnotherapy Register (GHR)
Current membership details can be found on my website or provided on request.
Data Protection Complaints
If your complaint relates to how your personal information has been handled, I encourage you to contact me first so that I have the opportunity to investigate and resolve the matter.
If you remain dissatisfied, you have the right to contact the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Website: www.ico.org.uk
Telephone: 0303 123 1113
Learning and Improvement
All complaints are taken seriously and are used as an opportunity to improve the quality and safety of the services I provide.
