Cancellation and Rescheduling Policy

At Awaken the Change, your wellbeing matters. To help you decide whether therapy with me is the right fit, I offer a free initial consultation. This is your chance to ask questions, understand the process, and feel confident before you commit to working together.

Once you choose to go ahead, you will complete a short registration form. This confirms that you agree to begin therapy. Payment for sessions is required before the first session. Payment confirms your appointment time.

Rescheduling

You may reschedule your appointment up to 24 hours before the session.
To do this, please use the rescheduling link provided in your booking confirmation email (this is sent to you automatically when you book).

If less than 24 hours’ notice is given, the session fee is non-refundable. This is because your appointment time has been reserved for you and cannot usually be offered to someone else at short notice.

Cancellations and Refunds

In most cases, no refunds are given once a session has been booked and paid for.
However, I understand that life can be difficult at times. If there are exceptional circumstances, I will review these on a case-by-case basis. Any decision to refund or credit sessions is at my discretion.

If I need to cancel a session for any reason, I will offer you one of the earliest suitable alternative appointments. If that does not work for you, a full refund for that session will be given.

Late Arrivals

If you arrive late for your session, we will still finish at the scheduled time. This keeps appointments fair for all clients. The full session fee will still apply.

Conduct and Suitability

If therapy does not seem suitable or safe to continue, I may suggest an alternative approach or refer you to another professional. This is always done with care and in your best interests.