Sorry you’re having problems

If you’re having problems with making a purchase or accessing your audio files from the website, please fill out the form telling us as much as you can about the problem.

We will deal with your issue as quickly as we are able.

Common Problems

How do I access my download?

If you haven’t recieved your “thanks for shopping with us” email containing your link to your download, please check your spam folder in your email client.

You can also access your downloads from the My account area of the website. This can be accessed from the navigation bar found at the top right of every web page.

I had trouble paying through Stripe. Can I pay another way?

Audible Downloads

If you are making a purchase for an audible download then we are only able to accept payments via Stripe.

Payment Failure

If your card details are incorrect or your card is declined then you will not be able to make a payment. Please try another card.

Your purchase will fail if your card is declined and you won’t be able to access Linda’s MP3 files if we don’t recieve payment. Sorry.

Online Services

If you are making a payment for an online service other than audible downloads then please contact us via the form to the right, explaining what problem you have with Stripe.

Please check your card details carefully before contacting us.

Payment Failure

If your card details are incorrect or your card is declined then you will not be able to make a payment. Please try another card.

Face to Face Services

If you are paying for a service that will be delivered at Linda’s Bournemouth practice, you can pay her on the day at her practice address. Please ensure that you have your payment card with you on the day. Services won’t be provided without payment.

Online Purchasing Problem

Share This